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Why digital employees are leading the customer experience transformation

15:45 - 16:15 (GMT+03:00)
11 November 2020
Keynote
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In today’s digital-first era, the customer journey has become completely transactional, and any hopes of establishing a connection to the brand is about as likely as befriending a chatbot on the website. While the business world is experiencing this rapid change towards self-service automation, we continue to lose sight of creating emotional connections with customers.

If we still believe that people buy from personalities and businesses they trust, we need to understand how to talk with customers and not at them. Digital employees provide an emotional connection at a limitless scale. Learn how progressive companies are anchoring a digital employee throughout the customer journey to extend lifetime value, improve NPS scores, and clearly differentiate their services.

Daryl Reva
Daryl Reva
SVP Marketing
UneeQ
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With a passion for integrating next-generation technology into everyday life, Daryl works across the current conversational AI landscape to promote digital humans as the cornerstone of tomorrow’s customer journey. Overseeing the marketing efforts at UneeQ, Reva brings to the table a career in working with hype-cycle technologies and those companies looking to drive early adaptors and first-mover advantages. Previously as the VP of Marketing at Mitel, Reva oversaw the transition from a legacy telephony business into global cloud communication and collaboration leader. Prior to Mitel, Reva has held a similar leadership role at a UCaaS startup called Fonality, where he established a new channel model that opened several new vertical market opportunities.



09:30 - 10:00 (GMT)
11 November 2020
Keynote
10:00 - 10:15 (GMT)
11 November 2020
Keynote
11:15 - 11:45 (GMT)
11 November 2020
Keynote
11:45 - 12:15 (GMT)
11 November 2020
Networking Break
12:15 - 12:30 (GMT)
11 November 2020
Keynote
13:00 - 13:30 (GMT)
11 November 2020
Keynote
13:30 - 14:00 (GMT)
11 November 2020
Networking Break
14:00 - 14:45 (GMT)
11 November 2020
Fireside Chat
14:45 - 15:15 (GMT)
11 November 2020
Networking Break
15:15 - 15:45 (GMT)
11 November 2020
Keynote
Watching
Why digital employees are leading the customer experience transformation
15:45 - 16:15 (GMT)
11 November 2020
Keynote
10:00 - 10:30 (GMT)
11 November 2020
Keynote
11:30 - 12:00 (GMT)
11 November 2020
Keynote
12:00 - 12:45 (GMT)
11 November 2020
Networking Break
12:45 - 13:30 (GMT)
11 November 2020
Fireside Chat
14:00 - 14:30 (GMT)
11 November 2020
Keynote
14:30 - 15:00 (GMT)
11 November 2020
Networking Break
15:00 - 15:30 (GMT)
11 November 2020
Keynote