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Why digital employees are leading the customer experience transformation

15:45 - 16:15
11 November 2020
add to calendar 11/11/2020 15:45 11/11/2020 16:15 Europe/Bucharest GoTech World 2020 - The New Reality - Why digital employees are leading the customer experience transformation Only with PRO Pass and Standard+ Pass

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Session details

In today’s digital-first era, the customer journey has become completely transactional, and any hopes of establishing a connection to the brand is about as likely as befriending a chatbot on the website. While the business world is experiencing this rapid change towards self-service automation, we continue to lose sight of creating emotional connections with customers.

If we still believe that people buy from personalities and businesses they trust, we need to understand how to talk with customers and not at them. Digital employees provide an emotional connection at a limitless scale. Learn how progressive companies are anchoring a digital employee throughout the customer journey to extend lifetime value, improve NPS scores, and clearly differentiate their services.

Daryl Reva
Daryl Reva
SVP Marketing

With a passion for integrating next-generation technology into everyday life, Daryl works across the current conversational AI landscape to promote digital humans as the cornerstone of tomorrow’s customer journey. Overseeing the marketing efforts at UneeQ, Reva brings to the table a career in working with hype-cycle technologies and those companies looking to drive early adaptors and first-mover advantages. Previously as the VP of Marketing at Mitel, Reva oversaw the transition from a legacy telephony business into global cloud communication and collaboration leader. Prior to Mitel, Reva has held a similar leadership role at a UCaaS startup called Fonality, where he established a new channel model that opened several new vertical market opportunities.

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