In the midst of the digitalization and the technology expansion across the globe and locally, how does an organization remain relevant for its customers and for the internal customers – its employees? For Carrefour, the answer is simple: digital transformation, simplified processes, local resources (of all kinds), and care for people, for the communities and for the environment.
Part of this answer is Ema: the first digital ecosystem with a chatbot interface on the Romanian retail market.
Carrefour Romania HR team took upon the issue of time that would allow their teams to tackle everyday challenges, especially in the new pandemic context.
Ema is the new digital colleague of their HR team, that allows operational managers to actively recruit one click away, candidates to apply for a job at any time, any day and employees to get instant answers to their HR administrative questions. A product built for the operational needs, that turned out to be very simple within its complexity.
As part of the Ema Demo, the Carrefour team will highlight its most important functionalities developed alongside DRUID and RPAbox, using UiPath technology: assist its users through intuitive and personalized conversations, synchronize databases and trigger bots for process automation.