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Queue & Customer Management Systems = no boundaries for social distancing

12:00 - 12:30 (GMT+03:00)
12 November 2020
Industry-Focus Session
Add to calendar 11/12/2020 12:00 11/12/2020 12:30 Europe/Bucharest GoTech World 2020 - The New Reality - Queue & Customer Management Systems = no boundaries for social distancing Using the CDS5 UNICORN customer service software, the management of a local branch or a nationwide network can keep an eye on the current events. Using the statistics, the strategy will be more consistent, bringing better results and performance.
https://myconnector.ro/virtual/gotech-world-2020--the-new-reality/423
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Why would need a Customer Service queuing system, if customers are not staying in queues?
If your Customer Services is 100% efficient and there is no room for improvements, if there are no costs which could be saved or reduced or if you have already explored every possibility and channel to increase your sales and cross-sales, then you really don´t need a queue management system.
Moreover, in these times we must pay attention to the interaction with the clients and from the point of view of social distance. We will discuss together the technologies that will allow us to benefit from all this information and to interact with ONLINET solutions to help us keep our social distance.

„What is the average waiting time of your customers?“
„Who is the most efficient member of staff in a specific branch?“
„How successful is a marketing campaign started just 4 days ago?“

If you do not know, then the ONLINET queue management system, can do lot more for you than you think.

In the demo session we will embark on a journey both from the point of view of customers who interact with the ONLINET solution and from the perspective of the beneficiary who currently has difficulty managing customers ensuring compliance with social distance. All this time aiming and pursuing the achievement of the following goals:

Reducing waiting times
None of us likes to wait. Your customers are not different. The customer service software, monitors continuously the current waiting times, as average, by service or by staff. This offers the possibility of immediate intervention to stop your customers walking away.

Real or perceived performance
The ONLINET customer service software makes possible, the objective measuring of the staff´s work efficiency.
Number of customers served daily, time spent with service and administration, number and duration of breaks. Rewarding, correcting and taking HR related decisions will not be just a matter of anticipation anymore.

Better executive decisions
Good decisions and efficient strategy require accurate information. Using the CDS5 UNICORN customer service software, the management of a local branch or a nationwide network can keep an eye on the current events.
Using the statistics, the strategy will be more consistent, bringing better results and performance.

 

Radu Dumitriu
Radu Dumitriu
Country Manager
Onlinet
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With a vast experience in customer services and B2B solutions, Radu is leading Onlinet Romania for over 5 years. He successfully managed to generate innovative solutions for corporate customers to increase their efficiency, quality and sales. Over the years Radu provided valuable assistance to corporate customers for Telecom services, Hardware and Software necessities and complex Enterprise Content Management solutions like Workflow and business process management, Document management, Web content management, File and archive management, Library services and Capture solution (Recognition, Image clean-up, Enterprise report management, Forms processing). Now he is dedicated to develop more and more customer satisfying experience, staff increased motivation and acknowledgement and better analytics for accurate management strategy through Queue Management Systems and Self Service solutions.



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Industry-Focus Session
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Industry-Focus Session
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12:30 - 13:00 (EET)
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13:30 - 13:45 (EET)
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13:45 - 14:15 (EET)
12 November 2020
Industry-Focus Session
14:15 - 14:45 (EET)
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14:45 - 15:15 (EET)
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15:15 - 15:45 (EET)
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10:00 - 10:30 (EET)
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Industry-Focus Session
10:30 - 11:00 (EET)
12 November 2020
Industry-Focus Session
11:00 - 11:30 (EET)
12 November 2020
Industry-Focus Session
11:30 - 12:00 (EET)
12 November 2020
Industry-Focus Session
Watching
Queue & Customer Management Systems = no boundaries for social distancing
12:00 - 12:30 (EET)
12 November 2020
Industry-Focus Session
12:30 - 13:00 (EET)
12 November 2020
Industry-Focus Session
13:00 - 13:15 (EET)
12 November 2020
Networking Break
13:15 - 13:45 (EET)
12 November 2020
Industry-Focus Session
13:45 - 14:15 (EET)
12 November 2020
Industry-Focus Session
14:15 - 14:45 (EET)
12 November 2020
Industry-Focus Session
14:45 - 15:15 (EET)
12 November 2020
Industry-Focus Session
15:15 - 15:45 (EET)
12 November 2020
Industry-Focus Session