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Unlocking User's Emotions. How AI Is Helping Business to Know More About Their Customers
Session details

Emotional Technology is an exciting area for brands to obtain unfiltered and unbiased feedback from their customers. The technology is based on deep learning and computer vision and allows, with a simple web cam, track in real time consumer emotional responses. But around this tech there is a lot of questions: what happens with the privacy law?, Companies are really using this technology?, Can I obtain valuable data?. Be ready for a market trend forecasted by 40B dollars by 2021 and discover how facial coding is becoming a critical part of customer centricity culture.

Maria Pocovi
Emotion Research Lab
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