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Customer engagement in omni-channel self-service contact centers - Reimagine how you engage, serve and communicate with your customers. Uncover new solutions to solve old problems, push the envelope like never before and gain a competitive advantage by innovating in ways that capture the loyalty of today’s millennial-minded consumers.

Learn, share and connect with other professionals in the customer experience, omni channel, self-service, contact centre, workforce, cloud and IT.